TERMS & CONDITIONS


CANCELLATION POLICY

To secure a booking a deposit of £30.00 per room per night is required.


* in the event of you cancelling the booking deposits can only be refunded if the room is subsequently re-let.

 

Upon confirmation, in line with case law, a contract, subject to penalties exists:- in the event of cancellation with insufficient notice or non-arrival you will be liable for the cost of the room you booked.


We recommend you take out travel insurance for your added protection.


PAYMENT

Accounts to be settled in cash sterling (£) or cheque accompanied by a guarantee card up to card limit only, or by debit or credit card payment.


ARRIVALS / DEPARTURE

Check in times are between 4pm and 8pm unless alternatives have been previously arranged. Departures by 10.30am


SMOKING

For the comfort and safety of all guests, we operate a NO-SMOKING policy indoors.

 

TITHE BARN GDPR POLICY

 

Data Protection
We at the Tithe Barn are committed to maintaining the trust and confidence of our visitors to the website and our B&B by ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We want you to know that we do not sell, rent or trade email lists with other companies/business for marketing purposes. Any personal information you provide to The Tithe Barn meets with the demands of the GDPR and the UK’s Data Protection Bill.

If we ask you to provide certain information by which you can be identified (Personal Data) when using this website, then you can be assured that it will only be used in accordance with this privacy policy.


What is Personal Data
Personal Data is defined in Article 4(1) of the General Data Protection Regulation as any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

Why we collect Personal Data:
The Personal Data we collect will be used for the following purposes:
•    To process, confirm and promote all our services
•    To provide a tailored website available to you
•    To manage any registered account(s) that you hold with us
•    To verify your identity for crime and fraud prevention, detection and related purposes
•    To manage time and attendance for staff payroll purposes
•    To maintain our own accounts and records
•    Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)

Legal basis for processing personal data General:
We collect and use personal data because is it necessary for: The pursuit of our legitimate interests (as set out below); the purposes of complying with our duties and exercising our rights under contract obligations; or complying with our legal obligations.

Our legitimate interests
The normal legal basis for processing personal data, is that it is necessary for the legitimate interests of The Tithe Barn Cottesmore, including:-
•    selling and supplying goods and services to our guests;
•    protecting guests, employees and other individuals and maintaining their safety, health and welfare;
•    promoting, marketing and advertising our products and services;
•    understanding our guests behaviour, activities, preferences, and needs;
•    improving existing products and services and developing new products and services;
•    complying with our legal and regulatory obligations;
•    preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
•    handling guest contacts, queries, complaints or disputes;
•    protecting, its employees and guests, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to The Tithe Barn Cottesmore;
•    effectively handling any legal claims or regulatory enforcement actions taken against The Tithe Barn Cottesmore;
•    Fulfilling our duties to our guests, colleagues, and other stakeholders.

Types of data we collect:
The personal data we may collect from you:
From our Website
•    Your name, age/date of birth and gender;
•    Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
•    Purchases and orders made by you;
•    Your on-line browsing activities; Your password(s);
•    When you make a purchase or place an order with us, your payment card details will be processed by Worldpay payment gateways;
•    Your communication and marketing preferences;
•    Your correspondence and communications with us; and other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

From our free Wi-Fi  
Your device, the volume of data which you use, the websites and applications which you access, and your usage by access time, frequency and location.

Our website is not intended for children and we do not knowingly collect data relating to children. This list is not exhaustive and, in specific instances,
we may need to collect additional data for the purposes set out in this Policy.  
•    Some of the above personal data is collected directly, for example when you send an email to our reservations team.
•    Other personal data is collected indirectly, for example you’re browsing activity.  
•    We may also collect personal data from third parties who have your consent to pass your details to us, for example Expidia.com, or from publicly available sources.

Retention Period
The Tithe Barn Cottesmore will process personal data for the duration of your booking process and stay and/or employment, and will store personal data for up to a maximum of 7 years.

Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. The date this policy was last updated was 26 March 2019.

How we protect your data:
We are committed to keeping your personal data safe and secure.   Our security measures include: -
We are PCIDSS compliant for the processing of payments (via Worldpay)
Our bookings website uses Hyper Text Transfer Protocol Secure (HTTPS) which is the protocol over which data is sent between your browser and our website.
It means all communications between your browser and our website is encrypted.
Physical and electronic access control measures.

Your rights as a data subject:
 At any point while we are in possession of/or processing your personal data, you, the data subject, have the following rights:
•    Right of access – you have the right to request a copy of the information that we hold about you.
•    Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
•    Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
•    Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
•    Right of portability – you have the right to have the data we hold about you transferred to another organisation.
•    Right to object – you have the right to object to certain types of processing such as direct marketing. Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
•    Right to judicial review: in the event that The Tithe Barn Cottesmore refuses your request under rights of access, we will provide you with a reason as to why.
•    You have the right to complain

Contact Information
 If you have any questions about how we uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact The Data Controller at The Tithe Barn.


We accept the following forms of ID when information on your personal data is requested:
•    Passport or driving licence or birth certificate.
You have the right to lodge a complaint with the Information Commissioner’s Office.  Further information, including contact details, is available at https://ico.org.uk.

Cookies:
When you visit our website we may place cookies on your browser. We use cookies to be able to provide a better website, service and statistics.
Cookies are small pieces of text sent by your web browser by almost every website you visit. A cookie text file is stored in your web browser and allows us or a third-party to recognise you and make your next visit easier. They help us monitor our visitor’s behaviour.
Cookies don’t give us access to your device or any personal information, other than the data you choose to share with us.
Cookies can be "persistent" or "session" cookies. “Session” cookies are stored on memory and never written to disk. When the browser is closed the cookie is permanently deleted. If the cookies contain an expiry date, it is considered a “persistent” cookie, which will be removed on the specified date. They can also be deleted manually. You can accept or decline cookies. Cookies are accepted by default by most browsers. If you would like to disable them please refer to your browser’s help section.

 

 

 

 

 

 

 

 

 

 

 

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